PRODUCT ADVISOR: Jim Pattison Volvo Cars North Vancouver | September 2023 - Current

• Consistently produced at or above sales target, coming in the top half of all product advisors since starting.

• Extensive product knowledge of Volvo vehicles, and features, as well as competitor product knowledge.

• Proven ability to communicate and build relationships with clients.

• Creating marketing material for the dealership and myself.

MARKETING SPECIALIST : Takemoto Arts & Crafts | April 2023 - September 2023

• Managed social media accounts for company. Including Instagram, Facebook, and Pinterest. Interacted with potential customers on these channels.

• Created content by doing product photography, filming short videos and collaborating with local influencers.

• Assisted with other store and company tasks such as running booths at art fairs & markets.

MANAGER : KITS Eyewear and Coffee, Vancouver, BC | August 2022 - December 2022

• Ran and maintained daily cafe operations including staffing, scheduling, and inventory. Training of new baristas and optical store associates.

• Created important cadences and core processes for the company. (Including; interview and training manuals, store policy and routines)

• Creation of in-store marketing and signage

ASSISTANT STORE MANAGER : Starbucks Canada, Vancouver, BC | May 2019 – April 2021

• Function within a leadership capacity, helping the development and growth of Partners as well as business analysis, inventory, scheduling, and operations

• Oversaw hiring and training of multiple baristas and shift supervisors

• Maintained a 6%+ year over year growth in every month of 2020

• Was a Shift Supervisor for 4 years prior. Maintained a high level of service across multiple locations. Youngest shift supervisor to be promoted in the district

CONCIERGE AGENT: Rove Concepts, Vancouver, BC | April 2021 – June 2022

• Assisted customers via inbound and outbound calls, live chat software and emails in a professional and courteous manner.

• Conducted sales and design consultations for both individual and trade clients. Regularly conducted sales of over $10,000

• Maintained consistent quality and speed while helping customers, coming in the top 5 of all agents in resolved ticket time, chats, and customer satisfaction since joining the company

FREELANCE PHOTOGRAPHER & GRAPHIC DESIGNER :

• Conducted photoshoots in variety of events and scenarios. From event photography to studio. Utilization of Adobe Programs

• Management of my own social media profiles

• Designed graphics for websites and print media

CUSTOMER SERVICE REPRESENATIVE : Scotiabank, Burnaby, BC | December 2018 – September 2019

• Conducted day-to-day banking transactions including business deposits and bank drafts, while providing front line customer service.

• Trained other CSRs/tellers in day-to-day operations

BADMINTON INSTRUCTOR : Trout Lake Community Center, Vancouver, BC | May 2018 – September 2019

• Coached children of different skill sets, ages 7-12 in badminton in the MoreSport program for badminton

• Created training programs to introduce children into the sport

• Maintained full enrollment in each different seasonal session

DISCOVERY FARM ASSISTANT : PNE, Vancouver, BC | August 2014 – August 2018

• Educated children about BC’s different agricultural sectors

• Provided customer service and information to patrons of the PNE

• Ensured the safety of patrons and employees within the barn

CASHIER/CLERK : Produce Co. , Vancouver, BC | February 2015 – September 2015

• Conducted transactions at POS for customers

• Maintained stock and general store cleanliness

• Delivery readiness, organization of freezer

HEAD BADMINTON COACH : Kitsilano Secondary, Vancouver, BC

• Overseeing the training and development of the Badminton team

• Devise training tailored to address the strength and weaknesses of each player

• Coached Junior team to a 3rd place finish in Vancouver city finals

SCOUT LEADER : 28th Burnaby Sea Scout Group, Burnaby, BC

• Collaborated with other leaders and members in establishing programs for the different groups (Beavers, Cubs, Scouts, Venture, Rovers)

• Ran various activities including camping, sailing trips etc.

• Canadian Pleasure Craft License